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Exchange Policy

Last Updated: September 24, 2026

At Reshé, we want you to be happy with your purchase. Because our jewelry is handcrafted and carefully finished, we have established the following exchange policy to ensure a smooth and transparent process.

1. 3-Day Exchange Period

Customers may request an exchange within 3 days of receiving their parcel.

The exchange period begins from the date the order is delivered.

2. Eligibility

Items are eligible for exchange only if they:

  • Were purchased directly from the official Reshé website or authorized Reshé sales channels
  • Are returned within the 3-day exchange period
  • Are unused and unworn
  • Are in their original condition
  • Have all original packaging and tags intact
  • Are not damaged, altered, or mishandled

Proof of purchase, such as an order number, order confirmation, or other purchase details, may be required.

3. Exchange for Design or Product Change

If you would like to exchange your product because of a personal preference, such as:

  • Changing the design
  • Selecting a different product
  • Choosing another available variation

a PKR 300 exchange/delivery charge will apply.

If the replacement product has a higher price than the original product, the customer will be required to pay the price difference.

4. Damaged, Defective, or Incorrect Products

If you receive:

  • A defective product
  • An incorrect product
  • A product with a manufacturing defect

please contact Reshé as soon as possible.

Our team may request photographs or videos of the product and packaging to verify the issue.

After verification, Reshé will arrange an appropriate replacement in accordance with our policy.

5. Customized & Make-to-Order Products

Customized, personalized, Make-to-Order, or specially prepared products are generally not eligible for exchange because they are created specifically for the customer.

However, if the product has a verified manufacturing defect or Reshé sends an incorrect product, the matter will be reviewed for an appropriate resolution.

6. Hygiene & Personal-Use Products

Due to hygiene considerations, certain personal-use jewelry items, particularly earrings, may not be eligible for exchange once they have been worn or used.

This restriction does not apply where the product has a verified manufacturing defect or an incorrect item was dispatched.

7. Exchange Process

To request an exchange, contact our customer support team within 3 days of receiving your parcel.

Please provide:

  • Order number
  • Customer name
  • Reason for exchange
  • Clear photographs of the product, where requested

Our team will review the request and provide instructions for returning the product.

The customer is responsible for securely packaging the product so that it reaches Reshé in its original condition.

8. Shipping Costs

For exchanges due to personal preference, design change, or product selection, a PKR 300 exchange/delivery charge applies.

For a verified manufacturing defect or an incorrect product dispatched by Reshé, the applicable return/replacement shipping arrangements will be communicated by our customer support team.

9. Exchange Options

Depending on product availability, customers may exchange an eligible item for:

A. Another Product

The customer may select another available product. If the new product has a higher price, the price difference must be paid before dispatch.

B. Another Available Design

Where applicable, an eligible item may be exchanged for another available design of equivalent value.

Exchange availability is subject to stock availability.

10. Sale & Clearance Items

Products purchased during:

  • Promotional campaigns
  • Discount offers
  • Limited-time sales
  • Clearance events

may not be eligible for exchange unless the item is received defective, damaged due to a verified manufacturing issue, or incorrect.

Any special exchange conditions applicable to a particular promotion will be communicated at the time of purchase.

11. Refunds

Reshé does not generally offer monetary refunds for change-of-mind, design preference, or product-selection reasons.

Eligible products may instead be exchanged according to this policy.

12. Final Inspection & Decision

All returned products are subject to inspection.

Reshé reserves the right to decline an exchange if the returned product does not meet the eligibility requirements, including where the item shows signs of:

  • Wear
  • Damage
  • Misuse
  • Alteration
  • Missing packaging
  • Missing tags
  • Improper handling

The final eligibility decision will be based on the condition of the returned product and compliance with this Exchange Policy.

13. Policy Updates

Reshé reserves the right to modify or update this Exchange Policy when necessary.

Customers are encouraged to review the latest version of the policy before requesting an exchange.

14. Contact Us

For exchange requests or questions, please contact Reshé:

Reshé — Wearable Art, Handcrafted with Thread.

Website: https://reshe.pk/
WhatsApp: +92 319 6526659
Email: info@reshe.pk

Address:
Chung M Road
Lahore, Punjab, Pakistan, 53800

Customer Support:
Monday–Saturday
10:00 AM – 6:00 PM (PKT)

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