Shipping Policy

Last Updated: September 24, 2026

At Reshé, we carefully prepare and package every order to ensure your handcrafted embroidered jewelry reaches you safely and in excellent condition.

Please review our shipping guidelines below before placing your order.

1. Order Processing Time

Orders are generally processed and prepared for dispatch after the order has been successfully confirmed.

For regular in-stock products:

• Orders are normally processed within 1–3 working days.

• Processing time may be slightly longer during sales, promotional campaigns, festive seasons, or periods of high order volume.

• Once your order has been dispatched, you will receive the available tracking information through your provided contact details.

For Make-to-Order and Pre-Order products, additional preparation time applies as specified on the relevant product page.

2. Make-to-Order & Pre-Order Products

Certain Reshé pieces are handcrafted specifically after an order is placed.

For these products:

• Production time: Minimum 2–3 weeks

• Production begins after order/payment confirmation.

• The estimated production period is separate from the courier delivery period.

• Dispatch will take place after the product has been completed and passed our quality inspection.

If an order contains both ready-to-ship and Make-to-Order products, the complete order may be dispatched together after all items are ready.

3. Domestic Shipping — Pakistan

Reshé ships orders to major cities and serviceable areas across Pakistan through available courier services.

Delivery time may vary depending on the destination and courier service.

Estimated domestic delivery:

2–5 working days after dispatch

Remote or less-serviceable areas may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by courier operations, weather, public holidays, security situations, incorrect addresses, or other circumstances outside Reshé's control.

4. Shipping Charges — Pakistan

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation, depending on the order and delivery location.

Any promotional free shipping offer will be subject to the terms communicated during that promotion.

5. International Shipping

Reshé may offer international shipping to selected countries.

Estimated international delivery time:

7–14 working days after dispatch

Actual delivery time may vary depending on:

• Destination country

• Courier service

• Customs processing

• Local delivery services

• Public holidays

• Weather conditions

• Import regulations

Delivery estimates are therefore indicative and not guaranteed.

6. Customs, Duties & Import Taxes

For international orders, the customer is responsible for any customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country.

These charges are not controlled by Reshé and may vary depending on the destination and local regulations.

Reshé is not responsible for delays caused by customs authorities.

Customers are responsible for providing any information or documentation required by customs or local authorities to facilitate delivery.

7. Tracking Information

Once your order has been dispatched, tracking information will be shared where tracking is available.

Tracking information may take some time to become active after the courier collects and scans the parcel.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the shipment where required.

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please ensure that your address includes:

• Full name

• House/Apartment number

• Street/Road number

• Block/Area

• City

• Province

• Contact number

• Nearest landmark, where applicable

Reshé is not responsible for delays, failed deliveries, additional courier charges, or returned parcels caused by incorrect or incomplete address information.

If a parcel is returned to Reshé because of an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.

9. Delivery Attempts

Courier companies may make one or more delivery attempts depending on their operational policies.

Customers should remain available at the provided contact number and address during the expected delivery period.

If the customer refuses delivery, remains unavailable, or fails to respond to the courier, the parcel may be returned to Reshé.

Any additional shipping cost for re-dispatch may be charged to the customer.

10. Delayed Shipments

While we work with courier partners to ensure timely delivery, Reshé does not guarantee a specific delivery date.

Delays may occur due to:

• Courier operational issues

• Weather conditions

• Public holidays

• High order volumes

• Address issues

• Security restrictions

• Customs clearance

• Government restrictions

• Natural disasters

• Force majeure events

• Other circumstances beyond our reasonable control

If your shipment appears significantly delayed, please contact us so that we can assist with checking the shipment status.

11. Lost or Missing Parcels

If tracking information indicates that a parcel has been delivered but you have not received it, please contact Reshé as soon as possible.

We may coordinate with the relevant courier service to investigate the delivery status.

Resolution of lost or missing parcels may depend on the courier's investigation and applicable shipping terms.

Customers may be required to provide additional information to assist with the investigation.

12. Damaged Packages

If your package appears visibly damaged when delivered, we recommend documenting the condition of the outer packaging before opening it.

If the product inside is damaged, please contact Reshé promptly and provide:

• Order number

• Clear photographs of the package

• Photographs of the damaged product

• Video of the unboxing, where available

Our team will review the case and determine the appropriate resolution according to our Return & Exchange Policy.

13. Customs Inspection & Transit Handling

International shipments may be opened or inspected by customs authorities.

Once a package has been handed over to the courier, Reshé cannot control how it is handled during transportation or customs inspection.

Customers acknowledge that customs authorities may open, inspect, or repackage shipments where permitted by local regulations.

Any damage caused solely by courier handling or customs inspection will be reviewed according to our applicable policies.

14. Order Changes Before Dispatch

Customers may request changes to their shipping information within 2 hours of placing an order, provided the order has not already entered processing or dispatch.

After processing has started, we may not be able to change the delivery address or other order details.

Please contact us immediately if you notice an error in your shipping information.

15. Combined Orders

If multiple products are purchased together, Reshé may ship them in a single package where practical.

If an order contains products with different processing times, the order may be dispatched once all products are ready unless otherwise communicated.

16. Shipping During Sales & Festive Seasons

During major promotional campaigns, Eid, wedding seasons, holidays, or other periods of unusually high demand, order processing and delivery may take longer than normal.

We recommend placing orders in advance when purchasing for a specific event or occasion.

17. Contact Us

For shipping-related questions, tracking assistance, or delivery concerns, please contact Reshé through our official channels.

Reshé — Wearable Art, Handcrafted with Thread.

Website: https://reshe.pk/
Email: info@reshe.pk
WhatsApp: +92 319 6526659
Address: Chung M Road, Lahore, Punjab, Pakistan, 53800