Terms & Conditions

Effective Date: 01-01-2026

Welcome to Reshé — Wearable Art, Handcrafted with Thread. By placing an order through reshe.pk or our official sales channels, you agree to the following Terms & Conditions designed to provide a smooth, transparent, and premium shopping experience.

1. Product Presentation

At Reshé, every piece is handcrafted with careful attention to detail. We make every effort to display our embroidered jewelry as accurately as possible.

Due to photography, lighting, screen settings, and the handmade nature of our products, slight variations in color, embroidery, finishing, or detailing may occur.

Each product is carefully inspected before dispatch to maintain our quality standards.

2. 3-Day Exchange Assurance

Your satisfaction matters to us.

If you are not fully satisfied with your purchase due to a design or selection preference, you may request an exchange within 3 days of receiving your order.

Exchange Conditions

• The product must be unused, unworn, and in its original condition.

• The product must be returned in its original packaging.

• The exchange request must be submitted within 3 days of delivery.

• The item must be safely returned to Reshé's official return address.

• A PKR 300 delivery/exchange charge applies to voluntary exchanges, including design or selection changes.

• Products showing signs of wear, damage, alteration, or misuse may not qualify for exchange.

Because Reshé products are handcrafted and delicate, customers are requested to handle and package returned items carefully.

3. Damaged, Defective or Incorrect Products

In the rare event that you receive:

• A damaged product

• A defective product

• An incorrect product

• A product damaged during delivery

please contact Reshé as soon as possible after receiving your order.

Our team will review the issue and, after verification, arrange an appropriate replacement where applicable.

Customers may return the parcel to the official Reshé return address provided by our customer support team.

WhatsApp: +92 319 6526659
Email: info@reshe.pk

The replacement process will begin after the returned product has been received and inspected.

For damage or incorrect-product claims, customers may be requested to provide clear photographs or videos of the product and packaging for verification.

4. Sale, Promotional & Clearance Items

Products purchased during promotional campaigns, special sales, limited-time offers, or clearance events may not be eligible for exchange unless the product is received damaged, defective, or incorrect.

Any special exchange conditions applicable to a specific promotion will be clearly communicated at the time of purchase.

5. Order Modifications & Cancellations

Orders may be modified or cancelled within 2 hours of placing the order, provided processing or dispatch has not already started.

Once an order enters processing, packaging, customization, or dispatch, modifications or cancellations may no longer be possible.

Customers are therefore advised to carefully review their product selection, quantity, contact information, and delivery address before completing the purchase.

6. Handmade & Make-to-Order Products

Reshé specializes in handcrafted embroidered jewelry. Certain designs may be produced specifically after an order is placed.

For Make-to-Order or Pre-Order products:

• Preparation time may be approximately 2–3 weeks, depending on the product and order volume.

• Full advance payment may be required.

• Production begins after payment confirmation.

• Minor variations in embroidery, thread placement, texture, or finishing may occur because each piece is individually handcrafted.

These characteristics are part of the handmade nature and individuality of Reshé products.

7. International Orders

Reshé may offer international shipping to selected destinations.

Estimated international delivery time may vary depending on the destination, courier service, customs clearance, and other external factors.

Tracking details will be shared with the customer once the order has been dispatched, where tracking is available.

Customs & Duties

International customers are responsible for any:

• Customs duties

• Import taxes

• VAT or local taxes

• Customs clearance charges

• Other fees imposed by the destination country

Reshé does not control these charges.

Any delays caused by customs inspection or clearance are outside Reshé's control.

8. Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Please ensure your order includes:

• Full name

• House/Apartment number

• Street/Road number

• Block/Area

• City

• Contact number

• Nearest landmark, where applicable

Reshé is not responsible for delays, failed deliveries, additional courier charges, or returned parcels caused by incomplete or incorrect address information.

9. Product Care

Reshé embroidered jewelry is handcrafted and should be handled with care.

To maintain the appearance and longevity of your jewelry:

• Keep products away from excessive moisture and water.

• Avoid direct contact with perfumes, sprays, lotions, and harsh chemicals.

• Store jewelry in its original packaging or a clean, dry jewelry box.

• Avoid excessive pressure, pulling, bending, or rough handling.

• Keep embroidered surfaces protected from sharp objects and abrasive materials.

Proper care helps preserve the embroidery, fabric, threads, and finishing of your piece.

10. Intellectual Property

All content published by Reshé, including but not limited to:

• Product designs

• Embroidery designs

• Product photographs

• Videos

• Logos

• Brand identity

• Product descriptions

• Graphics

• Website content

• Packaging designs

• Collection concepts

is the intellectual property of Reshé or its authorized creators.

No content may be copied, reproduced, modified, distributed, resold, or commercially used without prior written permission from Reshé.

11. Limitation of Liability

Reshé will make reasonable efforts to ensure orders are processed, packaged, and dispatched according to our standards.

However, Reshé is not responsible for delays or issues caused by circumstances beyond our reasonable control, including:

• Courier delays

• Incorrect customer information

• Customs delays

• Natural disasters

• Government restrictions

• Strikes

• Force majeure events

• Other circumstances outside our operational control

To the extent permitted by applicable law, Reshé's liability is limited to the value of the purchased product.

12. Policy Updates

Reshé reserves the right to update, modify, or revise these Terms & Conditions at any time to reflect changes in our business operations, products, services, or applicable legal and regulatory requirements.

Any updated version will be published on our website with the revised effective date.

13. Contact Us

For questions regarding orders, exchanges, products, or these Terms & Conditions, please contact us through our official channels.

Reshé — Wearable Art, Handcrafted with Thread.

Website: https://reshe.pk/
WhatsApp: +92 319 6526659
Email: info@reshe.pk