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FAQ's

Answers to most common questions about products, orders, shipments, and payments.
1. What kind of jewellery do you have? Plus

Reshé creates handcrafted embroidered jewellery made with fabric, thread, embroidery, and carefully finished details. Our pieces are designed as lightweight wearable art with a distinctive, artistic look.

2. What variety of jewellery do you have? Plus

Our collection includes:

  • Embroidered Earrings
  • Brooches
  • Neckpieces
  • Hair Accessories
  • Rings
  • Bag Charms
  • Bookmarks
  • Keychains
  • Gift Collections
  • Limited Edition Pieces

Our collections may vary depending on availability and seasonal launches.

3. Where is your store located? Plus

Reshé is based Online in Lahore, Punjab, Pakistan.

4. What are your store timings? Plus

Our customer support hours are:

Monday – Saturday: 10:00 AM – 6:00 PM (PKT)

Online orders can be placed through our website at any time.

5. What payment methods do you accept for customers outside Pakistan? Plus

International customers can use the payment methods available at checkout for their destination.

Available payment options may vary depending on the customer's country and payment provider.

6. Can I order through the website only? Plus

No. You can place your order through our official website or contact us through our official WhatsApp for assistance.

Website: https://reshe.pk/

WhatsApp: +92 319 6526659

7. When I place an item in my cart, is the item reserved for me? Plus

No. Adding an item to your cart does not guarantee that the product is reserved.

The product is considered sold/reserved only after the order has been successfully placed and confirmed.

Limited-edition and low-stock products may sell out quickly.

8. When can I expect my international order to be delivered? Plus

International orders generally take approximately 7–14 working days after dispatch.

Delivery time may vary depending on the destination, courier service, customs clearance, and local delivery conditions.

9. Is there any special tip for maintaining the jewellery? Plus

Yes. Reshé jewellery is handcrafted and should be handled with care.

We recommend:

  • Keep it away from water and excessive moisture.
  • Avoid direct contact with perfume, sprays, lotions, and chemicals.
  • Store it in its original packaging or a clean, dry jewellery box.
  • Avoid pulling, bending, or applying excessive pressure to embroidered areas.
  • Keep the embroidery away from sharp or abrasive surfaces.

Proper care helps maintain the beauty and finishing of your piece.

10. Can the stones be changed? Plus

Reshé jewellery is primarily designed around embroidery, fabric, thread, and handcrafted detailing. Product-specific embellishments, if any, are part of the original design.

Custom stone or embellishment changes are not generally available unless specifically offered for that collection or product.

11. Is it safe to order online from Reshé? Plus

Yes. Orders placed through our official website are processed through our Shopify-powered online store.

We use established payment, technology, and delivery services to process orders and provide a secure shopping experience.

For your safety, only use our official website and verified Reshé contact details.

12. Is Cash on Delivery available on Reshé? Plus

Cash on Delivery (COD) is available for eligible orders within Pakistan, subject to the delivery location and order conditions.

International orders require an available online payment method.

13. How many days does delivery take? Plus

For orders within Pakistan, delivery generally takes approximately 2–5 working days after dispatch.

International delivery generally takes approximately 7–14 working days after dispatch.

Processing time is separate from courier delivery time. Make-to-Order and Pre-Order products may require 2–3 weeks or more for preparation before dispatch.

14. Does Reshé have a return and exchange policy? Plus

Yes. Reshé offers a 3-day exchange policy from the date of delivery.

The product must be unused, unworn, in original condition, and returned with its original packaging.

For voluntary exchanges such as a design or product change, a PKR 300 exchange/delivery fee applies.

15. Can I return or exchange an online order? Plus

Eligible online orders can be exchanged according to our 3-Day Exchange Policy.

We do not generally offer monetary refunds due to the nature of our handcrafted jewellery and hygiene considerations.

For damaged, defective, or incorrect products, please contact us for verification and assistance.

16. Is international shipping available? Plus

Yes. Reshé offers international shipping to selected destinations.

International delivery generally takes approximately 7–14 working days after dispatch.

Customers are responsible for any applicable customs duties, import taxes, VAT, or local charges imposed by their country.

17. How can I place an order — website or WhatsApp? Plus

You can conveniently place your order through our website:

https://reshe.pk/

For assistance with product selection, order information, or other questions, contact us on WhatsApp:

+92 319 6526659

18. Are Reshé jewellery pieces handmade? Plus

Yes. Reshé specializes in handcrafted embroidered jewellery. Each piece is carefully embroidered and finished to create a unique wearable-art experience.

Because our products are handmade, minor variations in stitching, thread placement, texture, or finishing may naturally occur.

19. Are Reshé earrings lightweight? Plus

Reshé designs are created with a strong focus on being lightweight and comfortable to wear.

The exact weight can vary depending on the design, materials, and construction of each piece.

20. Will my jewellery look exactly like the picture? Plus

We make every effort to represent our products accurately.

However, slight differences in color or appearance may occur due to photography lighting, reflections, camera settings, and individual screen settings.

Handcrafted pieces may also have subtle variations in embroidery and finishing.

21. Can I customize a Reshé design? Plus

Some Reshé pieces may be available as limited or made-to-order designs, but customization is not available for every product.

If you have a specific customization request, contact us before placing your order.

22. What happens if I receive the wrong product? Plus

If you receive an incorrect product, contact Reshé as soon as possible.

Our team may request photographs or other information to verify the issue. Once verified, an appropriate replacement will be arranged according to our Exchange Policy.

23. What happens if my product arrives damaged? Plus

Please contact us promptly and provide clear photographs of the packaging and product. An unboxing video is also strongly recommended.

The case will be reviewed and handled according to our applicable shipping and exchange policies.

24. Can I cancel my order after placing it? Plus

Orders may be cancelled or modified within 2 hours of placement, provided processing has not started.

Once an order enters processing, production, packaging, or dispatch, cancellation may no longer be possible.

25. How long does a Make-to-Order piece take? Plus

Make-to-Order and Pre-Order pieces generally require a minimum of 2–3 weeks for preparation before dispatch.

The exact timeframe may vary depending on the design and current order volume.

26. Are Reshé products suitable for gifting? Plus

Absolutely. Reshé jewellery is designed as wearable art and can be an elegant gift for birthdays, weddings, anniversaries, Eid, Mother's Day, and other special occasions.

Gift packaging may be available for selected products or collections.

27. How should I store my embroidered jewellery? Plus

Store your Reshé jewellery in a clean, dry place, preferably inside its original packaging.

Avoid stacking heavy items over embroidered pieces and protect them from moisture, perfume, and direct contact with abrasive surfaces.

28. How can I contact Reshé? Plus

You can contact us through:

WhatsApp: +92 319 6526659

Email: info@reshe.pk

Website: https://reshe.pk/

Customer Support: Monday–Saturday, 10:00 AM–6:00 PM (PKT)